Return & Refund Policy

We want you to be completely satisfied with your purchase.

Returns

Returns are accepted within 14 days of delivery. To request a return, please contact us before sending the item back.

Quilts must be returned in their original, unused condition and must not have been washed, damaged, altered, or exposed to smoke or pet odors.

Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was shipped.

Refunds

Once your returned quilt is received and inspected, we will notify you regarding your refund. Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Orders

If your quilt arrives damaged or you receive the wrong item, please contact us as soon as possible. Please include your order number and photographs of the item and packaging so we can help resolve the issue.

Custom or Personalized Quilts

Custom-made or personalized quilts are final sale and cannot be returned or exchanged unless they arrive damaged or there was an error with the order.

Questions

If you have questions about a return or refund, please contact us through the Contact page on our website.

Shipping Policy

We take great care in preparing and packaging each quilt for shipment.

Processing Time

In-stock quilts are generally prepared and shipped within 2–3 business days after payment is received.

Custom-made quilts may require additional processing time. An estimated completion and shipping timeframe will be provided for custom orders.

Shipping Rates

Shipping charges are calculated during checkout based on the shipping destination, package size, weight, and available carrier services.

The shipping cost will be displayed before you complete your purchase.

Shipping Area

We currently ship within the United States.

Tracking

When tracking information is available, it will be provided after your order has shipped.

Delivery

Delivery times vary depending on the shipping carrier, service selected, destination, weather, holidays, and other circumstances outside our control.

Please make sure your shipping address is correct before submitting your order.

Lost or Damaged Packages

If your order arrives damaged, please contact us promptly and retain the quilt, shipping box, packaging materials, and shipping label while the issue is being reviewed.

If tracking shows a package as delivered but you haven't received it, please contact the shipping carrier and then contact us if additional assistance is needed.